RETURNS

You may return or exchange any item ordered from www.equestahorsewear.com or request a refund within 14 days of the delivery date of your order. To exercise your right of return, you must notify Equesta Horsewear GmbH within this 14-day period by email or via our contact form. Please note that fragrances and socks are excluded from returns and exchanges.

Items must be returned in their original packaging and in their original condition. Please ensure that all items are returned with their original tags and security seals attached. Any boxes, dust bags, or other packaging provided with the product must also be included.

Place the item(s) you wish to return or exchange in a suitable shipping box, preferably the original packaging, and seal it securely.

Please note that the shipping costs for returns sent without the return label provided by Equesta Horsewear GmbH are the responsibility of the customer and will not be reimbursed. In this case, we recommend using a reliable shipping service and keeping your proof of postage as confirmation of your return.

Once your parcel has arrived at our warehouse, please allow 5–10 business days for your return to be processed. Your refund will be issued once your return has been received, inspected, and accepted by our warehouse. You will receive a confirmation email once your return has been processed and your refund has been approved.

Please note that the time required for the refund to appear in your account depends on the payment method used when placing your order.

If you have requested an exchange, you will receive a confirmation email as soon as your requested size or colour has been shipped. Please note that your exchange request may be cancelled if the requested size or colour is no longer available. In this case, a refund will be issued accordingly.

If your return does not meet the above conditions, the parcel will be returned to you.

If you have any questions, please do not hesitate to contact us.